The Procare Group is an ever-growing national business of over 25 years and we are committed to being the most respected national insurance risk and solutions services business in Australia. We are currently seeking a motivated and enthusiastic Investigation Support Officer to join our South Australian Investigations team . In this role, you will play a vital part in supporting our Investigations division, ensuring the seamless coordination of day-to-day operations while working alongside an exceptional team. About You: As an Investigation Support Officer , you will contribute to the success of our Investigations division, which provides personal injury investigations across South Australia for a diverse client base, including large corporations, government entities, self-insured companies, and legal professionals. Your key responsibilities will include: Responding to enquiries via phone and email from internal and external stakeholders. Managing investigation portfolios, including case updates, timeframes, SLA requirements, workflows, and resource capacity. Supporting investigators with field enquiries and case administration. Liaising with suppliers to coordinate services required for investigations. Completing data entry and administrative tasks in our SaaS case management system. Drafting correspondence for internal and external distribution. Assisting with various other coordination and support tasks as needed. What We Offer: A competitive salary package and additional benefits; Access to a structured Employee Value Proposition , which includes novated leasing, purchased leave options, salary sacrificing, paid parental leave, and external EAP support. A workplace that values diversity, inclusion, and collaboration , fostering positive and collegiate interactions at every level. Opportunities to engage in social and philanthropic initiatives , including paid volunteer days, social clubs, quarterly events, staff recognition awards, and more. End-of-year celebrations, team-building events, and a supportive environment that values your contributions. For more information, visit our website www.procareinvestigations.com.au As an Equal Opportunity Employer, Procare Group is committed to Equality, Diversity, and Inclusion in our everyday working practice. We strongly encourage applications from those who meet the role criteria of all abilities and cultures, including people who identify as Aboriginal and Torres Strait Islander and people living with a disability. We thank you for your interest in advance. Due to the high volume of interest in this role only suitable applicants will be contacted.
